Privacy Policy

1. Who We Are

FlixChems ("we", "our", "us") operates the website flixchems.com and provides research compounds to customers worldwide. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email address, phone number)
• Shipping and billing address
• Order and transaction history
• Account login credentials (email and hashed password)
• Communications with our support team

We also automatically collect certain technical data when you visit our site, such as IP address, browser type, pages visited, and referring URLs via standard server logs and analytics tools.

3. How We Use Your Information

• To process and fulfill your orders and send order confirmations
• To communicate about your account, orders, or support requests
• To improve our website and product offerings
• To comply with applicable laws and regulations
• To prevent fraud and ensure the security of our platform

4. Legal Basis for Processing (EU / EEA Users)

For users in the European Economic Area, we process personal data on the following lawful bases: performance of a contract (order fulfillment), compliance with legal obligations, and our legitimate interests in operating a safe and efficient business.

5. Data Sharing

We do not sell your personal data. We share information only with trusted third parties necessary to operate our business, including payment processors, shipping carriers, and analytics providers. All processors are contractually required to handle data in compliance with applicable privacy laws.

6. Data Retention

We retain order and account data for up to 7 years as required by commercial law. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, rectify, erase, or port your personal data, and to object to or restrict its processing. To exercise any of these rights, contact us at support@flixchems.com.

8. Cookies

We use minimal cookies necessary to operate the website (session management and cart persistence). We do not use tracking or advertising cookies. You can control cookie preferences in your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted HTTPS connections.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your rights, contact us at support@flixchems.com or use our contact form.